Terms and Conditions

1. General Information

Fleur de Olongapo is an online flower shop based in Olongapo City, Philippines, offering a wide range of floral arrangements, bouquets, and gift items. These Terms and Conditions govern your use of our website, including the purchase of products and services. By using this website, you affirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Use of the Website

You agree to use our website for lawful purposes only. You shall not:

• Violate any applicable laws or regulations.

• Attempt to gain unauthorized access to our systems, data, or networks.

• Disrupt or interfere with the security, functionality, or integrity of the website.

• Copy, reproduce, or distribute content from this website without prior written consent from Fleur de Olongapo.

We reserve the right to suspend or terminate access to the website if any of these actions occur.

3. Products and Services

Fleur de Olongapo strives to display products as accurately as possible. However, we cannot guarantee that images, colors, sizes, or descriptions are perfectly accurate due to variations in monitor displays, natural flower differences, or other factors.

All products are subject to availability. In case of unavailability, we will notify you and provide options for substitution or cancellation. Prices are subject to change without prior notice.

4. Orders and Payment

4.1 Order Placement

Orders can be placed through our website, phone, or official social media channels. You are responsible for providing accurate delivery information, including recipient details, address, and contact number.

4.2 Payment Methods

We accept payments via [list payment methods, e.g., GCash, PayMaya, Bank Transfer, Credit/Debit Card]. All payments must be completed before order processing.

4.3 Confirmation

Once your payment is confirmed, you will receive an order confirmation via email or SMS. This confirmation is not a guarantee of delivery; final confirmation will be provided once your order is scheduled for delivery.

5. Delivery and Shipping

• We deliver within Olongapo City and selected nearby areas. Delivery fees and schedules are subject to the delivery location.

• Orders are typically delivered within [X] hours/days of confirmation. Delays may occur due to unforeseen circumstances such as traffic, weather, or supplier availability.

• Delivery is deemed complete when the recipient receives the order at the specified address. Fleur de Olongapo is not responsible for failed deliveries due to incorrect or incomplete addresses.

6. Cancellation and Refund Policy

6.1 Cancellation

• Cancellations after payment confirmation may incur fees depending on the order status.

6.2 Refunds

• Refunds are applicable only in cases of defective products, incorrect deliveries, or unfulfilled orders.

• Refunds will be processed via the original payment method within [X] business days after verification.

7. Privacy and Data Protection

Your privacy is important to us. We collect personal information such as name, contact number, email, and delivery address to process orders.

• We do not sell or share your information with third parties for marketing purposes.

• Your data is stored securely and used solely for fulfilling orders and improving customer experience.

• By using our website, you consent to the collection and processing of your personal data as described in our Privacy Policy.

8. Intellectual Property

All content on this website, including images, graphics, logos, text, and design elements, is the property of Fleur de Olongapo or its content partners. Unauthorized use, reproduction, or distribution of any material from this website is strictly prohibited.

9. Limitation of Liability

Fleur de Olongapo is not liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products, including but not limited to:

• Loss or damage to property or personal items

• Delays in delivery

• Allergic reactions or sensitivities to products

Our liability is limited to the value of the products purchased and delivered.

10. Governing Law

These Terms and Conditions are governed by and construed under the laws of the Republic of the Philippines. Any disputes arising from these terms or the use of the website shall be resolved exclusively in the courts of Olongapo City.

11. Amendments

Fleur de Olongapo reserves the right to modify, update, or revise these Terms and Conditions at any time. Updates will be posted on this page with the “Effective Date” revised. Continued use of the website after amendments constitutes your acceptance of the updated terms.

12. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us at:

Fleur de Olongapo
[email protected]
0909 995 0103
https://www.facebook.com/fleurdeolongapo